SMEs AND THE GAINS FROM IS: FROM COST REDUCTION TO VALUE ADDED
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چکیده
Based on multiple case research, this paper develops a model of IS use in small and medium-sized enterprises (SMEs). The model reflects the relative dominance of SME customers on one hand and the strategic focus of the organization on the other. The paper first investigates the ways in which IS may add value to organizations. Then it outlines the use of IS in SMEs. This is followed by an analysis of competitiveness in small businesses. Fourth, it describes the research method employed during the case research. Fifth, it presents an analytical model and analyzes the database of 26 cases. Four cases are presented to illustrate the differing uses of IS. In concluding, the implications for theory and practice are outlined.
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